TCPA Compliance Checklist

Disclaimer: Please note that this is for informational purposes only. It’s not meant to substitute for advice from qualified legal counsel.

Please seek counsel prior to calling or texting your contacts.

Generally, it's suggested that you always have express written consent to contact any leads. The guidelines are found here 47 CFR § 64.1200.

  • Don't text or call anyone on the National DNC Registry.

  • Don't text or call a contact before 8 am or after 9 pm, local time.

  • Conversational messages require implied consent.

  • Information messages require express consent.

  • Sales, promotional, offer messages require express written consent.

  • Provide contacts with an "opt-out" like "STOP".

  • Maintain a "Do Not Contact" list for all of your business contacts.

  • Disconnect an unanswered telemarketing call prior to at least 15 seconds or four (4) rings

Here's an example of express written consent on the Zillow website.

Here are the 9 important items of a valid express written consent via TCPAworld.

Things to avoid.

  • Do not text or call contacts from purchased lists of phone numbers contacts who haven't opted in.

Read the entire 47 CFR § 64.1200 code.

Disclaimer: Please note that this is for informational purposes only. It’s not meant to substitute for advice from qualified legal counsel.


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