If a contact tells you that your number appears as "Spam Likely" or "Scam Likely," it means their mobile carrier has flagged your number as potential spam. Each carrier has its own internal system for identifying spam calls, and these methods are not publicly shared. Because of this, some recipients may see the warning while others do not.
Why Does This Happen?
Mobile users can manually report numbers as spam, and carriers use algorithms to flag numbers that are frequently ignored, blocked, or reported. To minimize the risk of being flagged, ensure your calls provide value and maintain professional, high-quality conversations.
How to Request Removal from Spam Lists
If your number has been flagged despite following best practices, you can submit a request to the carriers to have the spam designation removed. Each carrier has a separate process, and once you complete their form, you should receive a response within a few days.
Estimated Response Times:
AT&T (via Hiya): 24 hours
Verizon (via TNS): 24 hours
T-Mobile, Sprint, Cell1 (via First Orion): 30 days
Once the carrier updates its records, the "Spam Likely" warning should no longer appear when you call their customers. However, numbers can be flagged again if they receive new reports, so it’s important to maintain good calling habits.
For customers in the United States, the process to register and address the spam flag involves the following steps:
Go to Free Call Registry
Select Register Here
Complete the following fields:
Company Numbers: Add your CallAction numbers and display your name (company name) You can include multiple phone numbers on the form.
I believe my calls are: Real Estate
Contact Name: Your name
Company Phone: Your cell phone number
Email: Your business email
Calling Company Name: Your business name
Calling Company Address: Your business address
Calling Company URL: Your business website URL
Service Provider(s): Twilio
Calls per month: Provide the number of calls per month (you can check this in your account: Dashboard > Phone Numbers Activity > Report Period: Last Month)
Provide Feedback: Provide the feedback you have received from leads and how your calls are labeled
Click Send Verification Code: This will send a verification code to the email address provided
Enter Verification Code from Email: Paste the verification code from the email
Click Submit