FAQs and Troubleshooting
Answers to the most commonly asked questions about CallAction.co. Learn how to troubleshoot issues and setup the most common integrations.
25 articles
iPhone Settings to Receive Text Message NotificationsIf you are not receiving text notifications when your iphone is locked, the issue maybe in your iPhone settings.
Tips on How to Receive Text Notifications from your iPhoneHere's a guide on how to receive text notifications from your CallAction phone number.
What is the Telephone Consumer Protection Act (47 C.F.R. 64.1200(f)(9)) Prior Express Written Consent
How to Format a CSV file to Upload into CallActionLearn how to correctly upload the contacts list without making any mistakes.
How to Turn OFF Email Collection Setting of Phone NumberLearn how to revert an email collection number to a regular phone number
How to Turn OFF Text for Info Tool on a CallAction Phone Number
My Drip Campaign is Not Showing in Drop Down MenuDrip campaigns templates that are not appearing in the drip campaign drop down menu are likely not set to shared.
Drip Campaign Did Not Trigger or StartReasons why a drip campaign did not start are typically the phone number is a landline or the drip campaign is not assigned in email setting
How to View Contacts in Follow Up BossLearn how to quickly view a Follow Up Boss contact directly from CallAction with direct link navigation, saving you valuable time & effort.
How to Ring Multiple Phones at OnceLearn how to setup one phone number to simultaneously call multiple phones at same time to increase your call answer rates with broadcasting
How Do I Start a Revive Campaign?Learn how to start your CallAction revive campaign
Can I Edit the Revive Campaign?How do I change the CallAction revive campaign? Can I personalize it?
Transferring a Phone NumberCan I take the phone number with me if I stop using CallAction? Yes, you can transfer to any provider you wish to use.
How Does Zapier WorkLearn how to connect Zapier to work with CallAction and over 1,000 other connected apps. Leverage the Zapier API integration workflow.
Edit an Existing Drip CampaignHow to easily add or remove steps in your current CallAction drip campaigns
How to Turn On the Text for Info ToolLearn how to turn on the text for info tool on a specific CallAction number
What does CallAction do with phone calls?Learn how CallAction works with inbound phone calls that are answered or missed using intelligent automation for increased sales & efficency
How Do I Respond to a Text Message?Learn How to Reply to a Text Message using the CallAction Web App
How Do I Delete a Contact?Steps to Delete / Archive a Contact in Your CallAction Account
Block CallersLearn how to block a number from calling or texting your CallAction phone number. Stop spam calls and vendors with call blocking.
Porting a Phone NumberLearn how to port an existing phone number like Google Voice, Dialogue Tech, Call Fire or any other number to your CallAction.
Can I Upload Contacts to CallAction?Uploading your existing contacts to CallAction platform for simple and efficient follow up and nurturing of leads.
Callers Not Receiving Text Message?Check Your Call and Email Settings to Learn Why Leads are Not Receiving Text Messages
How to Fix “Spam Likely” Caller ID from ShowingBy following these steps, you can take proactive measures to address the "Spam/Scam Likely" issue and work towards improving your phone reputation.
What is a DNC Registered Phone Number?Consumers can register their phone number on the Do Not Call registry to report, stop or block unwanted calls or text messages to the FTC