If you aren't getting text notifications on your Apple device, here are a few possible causes and resolutions to fix it:
1. Your device is filtering unknown calls or texts
One of the most common issues of not receiving text notifications is when our phones are set to filter unknown calls and texts. Since contacts from CallAction are not part of your phone contacts, the Apple system blocks these calls and messages coming from them.
a. Go to Settings
b. Click on Phone, scroll down, tap Silence Unknown Callers, and turn on the feature.
c. Calls from unknown numbers are silenced and sent to your voicemail, and appear in your recent calls list.
2. Your carrier doesn’t recognize your CallAction phone number
One factor is that text notifications are not being received on your mobile phone, and mobile numbers are not being acknowledged.
a. Text “Start” & “Yes” using your mobile phone and send it to your CallAction phone number. This is to tell your mobile carrier that you want to opt-in to notifications from your CallAction phone number.
3. Your CallAction phone number is blocked from your list
If you have blocked your CallAction phone number, you won't get texts from it.
a. Start the Settings app on your iPhone and tap messages.
b. Tap Blocked Contacts.
c. Swipe left on an entry here and tap Unblock.
4. Your device is in Airplane mode, Do Not Disturb, or Focus mode
All internet access is disabled when in airplane mode, and you won't receive notifications when new texts arrive. The type of app alerts you get, how they appear, and when you get them can all be impacted by these features.
a. Pull down the Control Center by dragging it down from the upper right corner of the iPhone home screen.
b. Check if the Airplane mode, Do Not Disturb, and Focus mode is turned ON. Disable it if it’s turned on.
5. Your software is not up-to-date
You could not be getting text notifications on your iPhone because of an Apple glitch. Updating your iOS might be the solution to the problem.
a. You can do this by going to Settings > General > Software Update.
6. Your notification setting is not enabled
iOS also allows you to modify your notification settings so that you can select your preferred alert sound and badge type.
a. Start the Settings app on your iPhone and choose Notifications.
b. Scroll down and tap Messages
c. Turn on Allow Notifications
d. Next, make sure the Lock Screen, Notification Center, Banners, and Sounds are enabled.
7. Reset all settings
Apart from force restart, resetting all settings might also work for your notification issues.
a. On your iPhone, go to Settings and tap General.
b. Tap Transfer or Reset iPhone.
c. Tap Reset.
d. Tap Reset All Settings and confirm.
8. Restart your device
If none of the workarounds above worked, try restarting your device as it might just be a temporary glitch that your device has picked up during regular use.
If you have completed all of the recommended items and are still having the issue, please check this reference from Apple to see if solves the issue: https://support.apple.com/guide/iphone/change-notifications-iph62faab6a4/ios
Let us know if this helps! For more information, you can send us a message from our 7 days-a-week live chat in the bottom right corner of the CallAction page.