Do Not Add Contacts with VOIP numbers to my CRM
If you want to prevent contact who call using a VOIP number from being added to your Follow Up Boss, Sierra or any API integrated solution you can turn on the Filter VOIP Numbers from Sync setting in the Manage Phone settings.
Goal is to prevent your CRM from getting cluttered with callers or telemarketers using multi-line VOIP dialers.
Note: You will still have a record of the call in your CallAction account. This only prevents the Contact from being added to your CRM.
How to Turn On Filter VOIP Numbers from Sync
Login to CallAction
Click on Numbers
Click on Manage button of a specific phone number
Click on Integrations
Toggle Filter VOIP Numbers from Sync to On
You can do this to any or all of your CallAction phone numbers.