How to Delete a User

If you are downsizing an account and need to delete a user, you can easily do so. Here's a quick overview of the steps.

Users cannot have any phone numbers assigned to them before deleting them.
Re-assign their phone numbers to another user and all contacts and future calls go to the new user.
Delete their numbers and re-assign their contacts to a new CallAction number and user.
Delete the user from your user account.

Here are the steps to delete a user.

Re-assign a Phone Number to Another User

Login to CallAction
Click on Numbers
Click on Manage of number(s) of the user you want to re-assign
Click on Call Settings
Change the Destination to another user from the drop-down
Click Save

If you want to delete both the user and their phone numbers, you'll need to re-assign the associated contacts to another phone number in your account.

Delete a User Phone Number and Re-assign Contacts to Another Number

If you delete a number, anyone who calls or texts that number in the future will receive a no longer in service message, and you will lose the ability to use the number.

Login to CallAction
Click on Numbers
Click on Manage of number(s) of the user you want to re-assign
Click on Call Settings
Click the Release number at the bottom of the page
Select another CallAction number to assign contacts to from drop-down
Click Release number
Click Save

Deleting a User from your Account

Once you have reassigned or deleted the phone number, you can delete the user from the account.

Login to CallAction
Click on Profile
Click on Users
Verify there are Zero numbers associated to them (see above)
Click on Edit
Scroll to the bottom of the page and click the red Delete User button.
Click Save

Done. If you are having trouble, please feel free to use the live chat for extra help.

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