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Call Broadcast Fallback Settings
Call Broadcast Fallback Settings

Set a default user as the primary fallback when call broadcast calls go unanswered or caller hangs up before connecting to a team member

Updated over a week ago

How to Set a Default Fall Back User

CallAction Call Broadcast allows you to simultaneously ring multiple users to increase your inbound call answer rates.  

Learn how to have all unanswered call broadcast calls routed to a default user or third party answering service when an inbound call goes answered or caller hangs up before call is answered.

Unanswered Call Broadcast Settings

Currently you have three options to manage your unanswered calls.

  • Automatic round robin assignment

  • Call broadcast everyone including default fallback user and route to fallback

  • Call broadcast everyone EXCEPT the fallback user

All of these settings guarantee that every inbound call is automatically engaged with our missed call text automations. 

Selecting Your Fallback User

  1. Login to CallAction

  2. Click on "Numbers"

  3. Click on "Manage" next to your Call Broadcast number

  4. Click on "Lead Router Settings"

  5. Toggle "Fallback ON" to route unanswered calls to a user

  6. Click "Save All Changes"

No Initial Call Broadcast Option

CallAction also allows you a 2nd option to NOT broadcast calls to the default fallback user initially and only ring if the call is unanswered. 

  1. Toggle "Get Calls" to OFF

  2. Toggle "Fallback" to ON

  3. Click "Save All Changes"

Done, you can toggle these lead router options as needed at anytime.

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