How to Set a Default Fall Back User
CallAction Call Broadcast allows you to simultaneously ring multiple users to increase your inbound call answer rates.
Learn how to have all unanswered call broadcast calls routed to a default user or third party answering service when an inbound call goes answered or caller hangs up before call is answered.
Unanswered Call Broadcast Settings
Currently you have three options to manage your unanswered calls.
Automatic round robin assignment
Call broadcast everyone including default fallback user and route to fallback
Call broadcast everyone EXCEPT the fallback user
All of these settings guarantee that every inbound call is automatically engaged with our missed call text automations.
Selecting Your Fallback User
Login to CallAction
Click on "Numbers"
Click on "Manage" next to your Call Broadcast number
Click on "Lead Router Settings"
Toggle "Fallback ON" to route unanswered calls to a user
Click "Save All Changes"
No Initial Call Broadcast Option
CallAction also allows you a 2nd option to NOT broadcast calls to the default fallback user initially and only ring if the call is unanswered.
Toggle "Get Calls" to OFF
Toggle "Fallback" to ON
Click "Save All Changes"
Done, you can toggle these lead router options as needed at anytime.
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