How to Restart a Drip Campaign
CallAction intelligent drip campaigns let you build drip campaigns that can be used for initial speed to lead response, follow-up and lead nurturing.
Running CallAction drip campaigns automatically pause when the contact responds via call or text. Depending on the response, you may want to continue running the existing campaign instead of attaching a new drip campaign.
Drip Campaign Status
There are three possible drip campaign statuses available.
Running: this is an active running campaign
Paused: this is a campaign that was paused after a contact responded.
End: this stops the current campaign.
You can view the drip campaign status by clicking Actions in the top right of the mobile or desktop versions.
Learn how to change your drip campaign status:
Resume a Paused Drip Campaign
Drips campaigns will automatically pause when the lead responds. You may resume a paused campaign within 24hrs of the paused status.
Locate contact in Conversations
Click on Actions in the top right
Click on Drip Campaigns
Click on the “Paused” button to resume campaign
End a Paused Drip Campaign
You may permantely end a paused drip campaign at any time to be able to re-assign a new drip campaign based on the conversation outcome.
Locate the Contact in Conversations
Click on Actions in the top right
Click on Drip Campaigns
Click on the “End” button to stop and remove the campaign
You can now attach a new drip campaign based on the outcome of your conversation.
End a Running Drip Campaign
Learn how to stop a currently running drip campaign so you can attach a different campaign if needed.
Locate the Contact in Conversations
Click on Actions in top right
Click on Drip Campaigns
Click on “End” button to stop and remove the current campaign
You can now attach a drip campaign to a call, text for info or email from your interface or create a brand new drip campaign or import a drip campaign template.
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