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End or Resume a Paused Drip Campaign
End or Resume a Paused Drip Campaign

Learn how to resume a drip campaign that was automatically paused when the contact responded. You may also end a running drip campaign.

Updated over a month ago

How to Restart a Drip Campaign

CallAction intelligent drip campaigns let you build drip campaigns that can be used for initial speed to lead response, follow-up and lead nurturing. 

Running CallAction drip campaigns automatically pauses when the contact responds via call or text. Depending on the response, you may want to continue running the existing campaign instead of attaching a new drip campaign.

Drip Campaign Status

There are three possible drip campaign statuses available. 

  1. Running: this is an active running campaign

  2. Paused: this is a campaign that was paused after a contact responded.

  3. End: this stops the current campaign.

You can view the drip campaign status by clicking Actions in the top right of the mobile or desktop versions.

Learn how to change your drip campaign status:

Resume a Paused Drip Campaign

Drips campaigns will automatically pause when the lead responds. You may resume a paused campaign within 24 hours of the paused status.

  1. Locate contact in Conversations

  2. Click on Actions in the top right

  3. Click on Drip Campaigns

  4. Click on the “Paused” button to resume campaign

End a Paused Drip Campaign

You may permanently end a paused drip campaign at any time to be able to re-assign a new drip campaign based on the conversation outcome.

  1. Locate the Contact in Conversations

  2. Click on Actions in the top right

  3. Click on Drip Campaigns

  4. Click on the “End” button to stop and remove the campaign

You can now attach a new drip campaign based on the outcome of your conversation.

End a Running Drip Campaign

Learn how to stop a currently running drip campaign so you can attach a different campaign if needed.

  1. Locate the Contact in Conversations

  2. Click on Actions in the top right

  3. Click on Drip Campaigns

  4. Click on the “End” button to stop and remove the current campaign

You can now attach a drip campaign to a call, text for info, or email from your interface, create a brand new drip campaign, or import a drip campaign template.
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