Unarchiving a Contact
If you have archived a client and would like to unarchive them, you can quickly do that in just a few steps.
How to See Archived Contacts
Login to CallAction
Click on Contacts
Click on Filter / Export button
Enter a Start Date that is before the date you archived the lead
Enter a Finish Date i.e. today
Click on Archived Contacts to ON
Click Apply Filter
You will now see a list of all of your archived contacts between the selected date range. Next, select the contact you want to unarchive.
How to Unarchive a Contact
Click on red Unarchive button
Done, the contact will now be in your contacts and your conversation view. You can now use the dialer to call them, send them a text message, schedule an SMS or assign a drip campaign.
Any questions, start a support chat using the live chat button at bottom right of the page.
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